Frequently asked questions
To help you find answers to your questions as quickly and easily as possible, we have grouped the FAQs according to our different target groups.
First, please contact the driver directly at the telephone number on your voucher and inform him what happened. We will do everything we can to repatriate your lost luggage to you, either to your place of residence, or to your home address. Please note that any fees incurred will have to be paid before the luggage is sent back to you by courier.
When your flight is delayed or cancelled, please call the provider. His number is on top of the voucher. Should you choose not to call the provider, he might leave the pickup point and you risk not getting your transfer.
If you have any trouble locating your driver, please contact the driver directly at the telephone number on top of your voucher. If you are not able to reach him, just call our Customer Service Center numbers (printed on your booking voucher) and we will immediately assist you.
Only your voucher (paper or digital).
n case of a refund, we will immediately refund your money.
In rare instances, it is possible that your email server or software may mistake our emails for spam and not deliver them. If you feel that you should have received a communication from us, but have not, please email or call our Customer Service Center. Remember that you can always login to the « Your Bookings » page (using your email address and password) to view, share and print your booking voucher.
Yes, in accordance with our terms and conditions.
Yes. Please inform our Customer Service Center as soon as possible to confirm availability of a more suitable vehicle. There may be an additional charge to pay if you require a larger vehicle.
Your booking is completed you will receive a confirmation email explaining where to meet your driver, along with other useful information including our Customer Service Center numbers.
Although you may book your transfer(s) online up to 10 hours before your travel date, we recommend that you book as early as possible. By booking your transfer(s) early, you have the best chance of beating any price increases, which may occur at any time during the year, especially prior to each holiday season. Please call our Customer Service Center if you need a transfer within 6 hours.
For most vehicles, yes we can. Please specify how many child and/or baby seats you require in Step 2 of the online booking process. Child / baby seats will be provided if booked whenever possible, however there may be instances when such seats are unable to be provided. In such instances, you will be entitled to a full refund for seats not supplied. If you are unwilling to travel in the event that child / baby seats are not supplied, please provide your own.
We offer American Express, MasterCard and Visa credit cards, iDEAL, Giropay, Sofort, Mister Cash and PayPal. If you wish to use a different method, please contact our service centre.
Yes we can provide you with an invoice if required. Please contact our Customer Service Center after making your booking to request an invoice.
No, we only offer private transfers, so the price you pay reserves the vehicle exclusively for your group.