Frequently asked questions

Find the answer to your question

FAQ

No. There is no additional charge for paying by debit or credit card.
No, we only offer private transfers, so the price you pay reserves the vehicle exclusively for your group.
Yes we can provide you with an invoice if required. Please contact our Customer Service Center after making your booking to request an invoice.
You can contact us by email or phone, our full details are available on our contact page. Our Customer Service Center is open during business hours. If your enquiry is urgent, please call us for the quickest response.
Your booking is completed you will receive a confirmation email explaining where to meet your driver, along with other useful information including our Customer Service Center numbers.
Yes. Please inform our Customer Service Center as soon as possible to confirm availability of a more suitable vehicle. There may be an additional charge to pay if you require a larger vehicle.
Yes, in accordance with our terms and conditions, cancellation are free up to 12 hours before the pick up time.
In case of a refund, we will immediately refund your money.
If you have any trouble locating your driver, please contact the driver directly at the telephone number on top of your voucher. If you are not able to reach him, just call our Customer Service Center numbers (printed on your booking voucher) and we will immediately assist you.
When your flight is delayed or cancelled, please call the provider. His number is on your voucher. Should you choose not to call the provider, he might leave the pickup point and you risk not getting your transfer.
We activey welcome our customers' comments and suggestions, and treat them as a valuable insight as to how to improve our service. You can also email us with your comments: My.chauffeur.be@gmail.com