Please look at the questions below to see if your query has been answered, or alternatively search for an answer.
- I need to change/cancel booking – what should I do?
If you need to change or cancel a booking or amend your details, please email or give us a call.
- Can I have a receipt?
Yes, if you paying directly to the driver, your driver will be able to provide you with a receipt otherwise you might download receipt from your booking administration. If you are travelling on business and need a tax invoice, please email us.
- How long does it take from Brussels airport to the city centre?
The journey from Brussels airport to the city centre usually takes around 30 minutes by car and up to 50 minutes if there is heavy traffic.
- Where will I meet the driver when I arrive?
Your driver will wait for u in the arrivals hall of the airport.
In Brussels Airport your driver will wait for u in front of JAVA COFFEE HOUSE.
In Charleroi Airport your driver will wait for u in front of Leonidas Shop.
- Can I pay by credit card upon arrival?
Yes, you can. You can also pay in advance via our website using your credit or debit card. If you pay on arrival at your destination, we accept Visa, Mastercard and AMEX.
- Airport parking fee
Airport parking fee is included in the price. Please note that the driver will wait up to 60 minutes from arrival time.
- Should I tip the driver?
If you are happy with the service you receive, it’s customary to tip your driver between 5% and 15% of your total charge. This is entirely at your discretion. Even a very small tip will be much appreciated by your driver.
- When do I pay?
You can either choose to pay in advance for your airport transport service, or when you’re dropped at your hotel. If you’re paying in advance online our driver will be informed by our system and there’s nothing more you need to do. If you’re paying on arrival by cash or credit card, you’ll pay the full amount when you arrive at your destination.
- I haven’t received my confirmation email. Why is this and what can I do?
Usually, this is because your email account thinks our message is spam, so check your spam folder to see if it’s in there. If it’s not, check to see that you gave us your correct email address when you booked. If you did, then please contact us again and we’d be happy to resend your confirmation email.
- Travelling with a dog.
If you are carrying a dog please note that the dog must be placed in a dog crate, otherwise we might not be able to accommodate your transport. There are no extra charges for such transport but we might need to use a large vehicle depending on your dog’s size.
- What is your smoking policy?
All our vehicles are non-smoking.
- What if I have extra large luggage?
We don’t charge for extra large luggage but appreciate being informed in advance so that we can send a larger car if necessary.
- What are your hours of operation?
We operate our Prague transport services 24 hours a day, 7 days a week and 365 days a year, including all public holidays.
- Are your prices per person or per vehicle?
Prices for all our services are quoted per vehicle and not per person.
- Do you offer wheelchair assistance?
We do not offer specially outfitted vehicles to accommodate wheelchair users. Our vehicles are not equipped with wheelchair ramps or lifts. You might contact local airport authority for assistance.